FAQs


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FAQs

Frequently Asked Questions

General Questions

  • What is Cumulus Clothing?
    Cumulus Clothing is an online store specializing in high-quality, sustainable, and stylish clothing for men and women.
  • Where is Cumulus Clothing based?
    We are based in [Your Location], and we ship worldwide.

Orders & Payments

  • How can I place an order?
    You can place an order by browsing our website, selecting your preferred items, adding them to your cart, and proceeding to checkout.
  • What payment methods do you accept?
    We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other major payment methods.
  • Can I modify or cancel my order?
    Yes, you can modify or cancel your order within 24 hours of purchase by contacting our support team at support@cumulusclothing.com.

Shipping & Delivery

  • Do you offer international shipping?
    Yes, we offer international shipping to most countries. Delivery times and costs vary based on your location.
  • How long will it take to receive my order?
    Orders typically take 3-7 business days to process and ship within [Your Region]. International shipping may take 7-14 business days.
  • How can I track my order?
    Once your order is shipped, we’ll send you a tracking number via email so you can monitor its status.

Returns & Exchanges

  • What is your return policy?
    We accept returns within 30 days of purchase for unused items in their original packaging. For more details, visit our Return Policy.
  • How do I start a return or exchange?
    Contact us at returns@cumulusclothing.com with your order number and reason for return. Our team will guide you through the process.
  • Do I have to pay for return shipping?
    Return shipping fees are the customer’s responsibility unless the item is damaged or defective.

Products & Sizing

  • What sizes do you offer?
    We offer a range of sizes from XS to XXL. Check out our Size Guide for detailed measurements.
  • Are your products sustainable?
    Yes! At Cumulus Clothing, we prioritize sustainability by using eco-friendly fabrics and ethical production practices.
  • How should I care for my Cumulus Clothing items?
    Each product includes a care label with specific instructions. We recommend washing in cold water and air drying to maintain quality.

Contact Us

  • How can I contact your support team?
    You can reach us via email at support@cumulusclothing.com or through our Contact Us page. Our team is available Monday to Friday, 9 AM - 5 PM (Your Time Zone).