Frequently Asked Questions
General Questions
- What is Cumulus Clothing?
Cumulus Clothing is an online store specializing in high-quality, sustainable, and stylish clothing for men and women. - Where is Cumulus Clothing based?
We are based in [Your Location], and we ship worldwide.
Orders & Payments
- How can I place an order?
You can place an order by browsing our website, selecting your preferred items, adding them to your cart, and proceeding to checkout. - What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other major payment methods. - Can I modify or cancel my order?
Yes, you can modify or cancel your order within 24 hours of purchase by contacting our support team at support@cumulusclothing.com.
Shipping & Delivery
- Do you offer international shipping?
Yes, we offer international shipping to most countries. Delivery times and costs vary based on your location. - How long will it take to receive my order?
Orders typically take 3-7 business days to process and ship within [Your Region]. International shipping may take 7-14 business days. - How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email so you can monitor its status.
Returns & Exchanges
- What is your return policy?
We accept returns within 30 days of purchase for unused items in their original packaging. For more details, visit our Return Policy. - How do I start a return or exchange?
Contact us at returns@cumulusclothing.com with your order number and reason for return. Our team will guide you through the process. - Do I have to pay for return shipping?
Return shipping fees are the customer’s responsibility unless the item is damaged or defective.
Products & Sizing
- What sizes do you offer?
We offer a range of sizes from XS to XXL. Check out our Size Guide for detailed measurements. - Are your products sustainable?
Yes! At Cumulus Clothing, we prioritize sustainability by using eco-friendly fabrics and ethical production practices. - How should I care for my Cumulus Clothing items?
Each product includes a care label with specific instructions. We recommend washing in cold water and air drying to maintain quality.
Contact Us
- How can I contact your support team?
You can reach us via email at support@cumulusclothing.com or through our Contact Us page. Our team is available Monday to Friday, 9 AM - 5 PM (Your Time Zone).